current "Priority:" setting isn't useful

[zooko]

I'd like to configure trac so that we can use "Priority" to keep track of which tickets are more urgent. Currently two of the values are urgencies and two of them are importances. I think I would be happier if they were named "1", "2", "3", and "4".

[evilrob]

urgency and importance are two orthogonal dimensions oft conflated.

it sounds to me like you want an 'urgency' field to organise tickets on, which imho should be distinct from importance.

and it seems like 'importance' is the more natural interpretation of 'priority' - or is at least the interpretation implied by the existing values.

minor/major/critical/blocker is a pretty standard descriptor for bugs in bug tracking, in my experience. eliminating that in order to support urgency tracking seems like a mistake.

(and in reply to a question in #53 -

1. 'critical' means critical for the successful delivery of the denoted milestone)
2. neither urgrency nor importance are the 'right' place to track 'interest'

)

[zooko]

So what do you want, functionally, out of the bug tracker's ticket status fields? How should we use them?

What I want is:

(a) when it lists things in descending order, with some things in different colors, I want to notice the things that I ought to be working on next, because they are closer to the top and in different colors.

(b) I want to communicate to other people what I'm working on next by changing some field of the ticket.

I don't currently see why I would want to mark some tickets as minor/major/critical/blocker, other than as a proxy to achieve (a) and (b), above.

[zooko]

I just removed "blocker" and "trivial" from the list of priorities, leaving "critical", "major", and "minor".

I've noticed myself wanting to use "critical" to highlight issues which can cause harm to customers (security holes, data-loss issues). "major" is the standard value. Most issues ought to be considered "major" in my opinion, because someone cares about them (or they wouldn't have shown up on the tracker). Occasionally someone who cares about an issue decides to mark it as "minor" in order to convey that they care about it less than they care about most other issues.

[warner]

It is unfortunate that now all the ticket lists are bright yellow.

What harm were "blocker" and "trivial" causing?